Usually, this happens when there's a problem with your internet connection and/or speed.
Download speeds (for things like watching Netflix and browsing the internet) are typically faster than upload speeds (for things like sending emails, attaching files and photos, or submitting your IntelliZoom study).
Here's what you can do:
- Make sure you're using a stable WiFi connection (instead of your cellular data or public WiFi network).
- Move closer to your WiFi router.
- If possible, try to connect an ethernet cable to your device and modem to provide a strong, steady connection (ethernet is faster and more reliable than WiFi).
- Give it some time. Sometimes it may take a bit longer than expected, but your study will eventually upload once the connection is stable.
Still stuck? Contact us and we'll check if your upload was successful.