If you are taking a study on a desktop or laptop, you will need to add the UserZoom browser extension. This can be installed when you attempt to start a study that requires the use of it.

The extension is only supported on Google Chrome and Mozilla Firefox.

For more details on system requirements, see our System Requirements article.

Google Chrome

When you start a study that requires the extension, you’ll automatically be prompted with a window to install it. This will automatically take you to the UserZoom Surveys Chrome store page. All you need to do now is click 'Add to Chrome'.

The UserZoom browser extension can also be installed at any stage directly through the Chrome Web Store.

Once the extension is installed, you’ll receive a confirmation pop-up confirming that it has been added successfully. 

Mozilla Firefox

When you start a study that requires the extension on Firefox, you’ll automatically be prompted with a window requesting you to install it. Click on 'Allow' in the pop-up, then click 'Add' from within this new pop-up window.

Once the extension is installed, you’ll receive a pop-up confirming that it has been added successfully. 

Now you're ready to start the study!