You've just completed a study and are uploading it.....but then it stays uploading for ages! Why?
Most often, this is related to your internet connection speed and stability.
Internet speeds in homes are faster on download speed (for things like watching Netflix and browsing the internet), and slower on upload speeds (for sending emails, attaching files and photos, or submitting your IntelliZoom study).
So what can you do?
- Ensure you are conducting your test from start to finish on a strong wifi connection, rather than using cellular data or public wifi.
- Move closer to your wifi router.
- If possible, try to connect an Ethernet cable to your device and modem to provide a strong, steady connection (Ethernet is faster and more reliable than wifi).
- Give it some time. Sometimes it will take a bit longer than expected but will eventually upload once the connection stabilises.
Still stuck? Contact us and we can have a look to see if the data arrived to our server.